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At Scentorage, we are committed to delivering your order as quickly and smoothly as possible. Please read the policy below to understand how shipping and delivery are handled.
Order Processing
All orders are processed within 1–3 business days, Monday to Friday.
During high-demand periods (such as holidays or seasonal launches), processing and shipping times may be slightly extended.
Delivery Times
EU Orders: Estimated delivery time is 2–5 business days.
International Orders: Estimated delivery time is 5–10 business days.
We offer both economy and express shipping options at checkout.
Note: Scentorage is not responsible for any shipping delays caused by couriers or customs once the package has been handed over to the carrier.
Free Shipping Thresholds
Samples & Decants: Free shipping on orders over $100 USD.
Fragrance Portraits: Free shipping on orders starting from $100–$130 USD, depending on product size (as listed on product pages).
Shipping Insurance
We do not offer shipping insurance at this time.
Once a package has been transferred to the courier, Scentorage is not liable for any loss, damage, or theft during transit.
If such an issue arises, please contact the shipping provider directly to initiate an investigation. At the same time, we kindly ask that you also email us at Scentorage@outlook.com so we can assess the situation from our side and assist where possible.
Our Responsibility
Scentorage accepts full responsibility only in the following cases:
An incorrect item was sent.
A product is defective or damaged before being shipped.
In such situations, please contact us at Scentorage@outlook.com as soon as possible, and we will resolve the issue.
Address Accuracy
Please ensure your shipping address is complete and correct before submitting your order.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs.
Customs & Import Fees
Sweden:
All prices include 25% Swedish VAT for orders delivered within Sweden.
Within the EU:
We are registered in the EU One Stop Shop (OSS) system and collect VAT according to the destination country’s VAT rate.
VAT is included in your total at checkout — no additional taxes will be due upon delivery.
Outside the EU:
For orders shipped outside the EU (e.g. Norway, Switzerland, USA, Canada), no VAT is charged at checkout.
However, you may be required to pay import VAT, customs duties, or handling fees upon delivery depending on your country’s import regulations.
We recommend contacting your local customs office before placing an order to understand any potential charges.
Scentorage is not responsible for customs clearance delays or charges, as noted in our Return & Refund Policy.
Returns on International Orders
At this time, international orders are non-returnable and non-refundable.